Why rent with Regency Properties?

At Regency Properties Lettings, we are committed to providing our tenants with a professional, friendly, and supportive service. We take the time to help you find the right property and strive to ensure your tenancy is as comfortable and enjoyable as possible. Our aim is to make every rented property feel like a place you can call home.

We will do our utmost to ensure that any issues, with a property managed by Regency Properties, are attended to in a timely manner and routine maintenance is undertaken by our dedicated maintenance team in accordance with the landlords requirements.

As an accredited letting agent and proud member of The Property Ombudsman, Regency Properties adheres to the highest standards of professionalism, transparency, and care in every aspect of property management.

Application process:

Once you have chosen the property you wish to rent, we will ask you to complete an application form, either in writing or electronically. Once this form has been completed, we will arrange a suitable date and time for you to view the property. The information you provide will then be used to make an initial assessment of your suitability for the property.

If your application is accepted, the details provided will be used to conduct the necessary referencing checks. We will also request proof of identification, national insurance number, and proof of address to complete the process.

Restrictions:

Some landlords may wish to apply certain restrictions to a tenancy. Please find below some examples of typical restrictions that may be imposed:

• Smokers
• Pets - (Ristricted only with vaild reason- Exp; property does not have a garden)

You should be advised of any restrictions before an agreed viewing of a property takes place.

Self-employed applicants:

If you are self-employed, we will require a written reference from your accountant. We will also require accounts, usually dating back 3 years.

Tenancy deposit scheme:

At the start of every tenancy we collect a deposit normally equal to five weeks rent, in accordance with the Tenants Fees Act 2019. This is used in the event of breakage or damage caused.

In accordance with the Housing Act 2004, Landlords are no longer permitted to retain a Tenant’s deposit and must select either an insured based or custodial based scheme in which to hold a Tenant’s deposit. A statutory certificate and Prescribed Information leaflet is then supplied to the Tenant advising on which approved scheme protects the deposit. This must be done within 30 days of receiving it. We protect all of our deposits with MyDeposits. Please speak to one of our representatives for further information.

When will i check in?

As soon as we receive satisfactory replies to our reference inquiries, we shall contact you to agree a date and time to move in on the planned commencement date.

We would advise that for the start of the tenancy, you arrange for Gas, Electric, Water, Telephone and Council Tax accounts to be transferred into your name. Please speak to one of our representatives who will instruct you further.

Tenants insurance:

When renting a property it is very important to make sure you are covered by  contents insurance for any damages that may occur. The landlords own insurance will not cover the tenant’s belongings. It will also exclude cover for if a tenant accidentally damages the Landlords property and therefore it could result in the loss of your deposit to cover the repairs.

Please speak to one our representatives for further details.

Rent:

Rents are paid in advance and by standing order or direct debit unless otherwise agreed by the Landlord / Agent. Card payments can also be made in the office.

What happens if theres a dispute at the end of the tenancy?

In the event of a dispute, both parties will have 10 days to resolve the matter. If no resolution has been reached, they will be invited to make use of the Alternative Dispute Resolution process that is provided free with their chosen deposit scheme. Should the parties opt for Alternative Dispute Resolution they will be bound by its decision with no redress to the courts.