1)        ABOUT REGENCY PROPERTIES

Regency Properties was established in 1991. We offer services in residential lettings and management, residential block management, and most recently holiday rentals.

We are currently the only agency in Thanet to deal exclusively in lettings and property management.

 

Founded originally by Rosemary Appleton, the business was incorporated in 2000 as Rosemary Appleton Ltd, but continues to trade as Regency Properties. The business is now led by her son Neil Appleton, a landlord himself, who also has 29 years’ experience in property maintenance and manages our in-house maintenance team, which works closely with our sister company Neil Appleton Ltd, who provide property maintenance services across Thanet to many clients including care homes.

 

Regency Properties has a good reputation in the local community, and over the years we have built strong working relationships with Thanet Council and a full range of reputable local businesses who service our portfolio of properties on behalf of our clients.

 

We aim to continue to provide exceptional services to our clients based on our company values. Our reputation is very important to us.

Our office is open six days a week, in addition to having a 24 hour emergency line.

We take our responsibilities seriously and are members of several industry bodies including:

 

• The United Kingdom Association of Letting Agents (UKALA)
• The National Residential Landlords Association (NRLA)
• The Accreditation & Training for Landlords & Agents Service (ATLAS)
• The Holiday Home Association (HHA)
• Safeagent
• The Property Ombudsman (TPO)
• The Property Redress Scheme (PRS)

 

2)        DRAFT BUDGET

If appointed, we would recommend a five-year plan to assist with accurate future budget preparations. We invest a lot of time in the preparation of our budgets and achieving the best value for clients. Some substantial cost savings have recently been achieved for clients on insurance renewals and day to day maintenance contracts.

Meetings with the directors, and site visits, are carried out to prepare a draft budget for approval.

 

3)        SERVICE OFFERING

We have a team who are always available to assist your residents whether on site, on the telephone or in the offices.

Regarding out of hours emergencies, all our clients and residents have access to our 24-hour emergency line when the office is closed. There are currently no additional charges for this.

Our management team would commit to quarterly management visits to walk the grounds and property communal areas to monitor the condition of the assets and identify any repair or maintenance work.

 

We would recommend this is undertaken on the same day and time for continuity. Some of this time would be spent meeting with any ‘in-house’ staff and / or contractors to discuss ongoing and new issues, agree works required, actions to be taken and to ensure the grounds and properties are maintained to the standard required.

 

4)        CONTRACTORS

We have a pool of local contractors to apply to for any tender process or repair. The majority of our contractors have worked with us for a number of years or have come to us via word of mouth, and their workmanship is regularly inspected by us to ensure they maintain the high standards we expect.

 

5)        MAJOR WORKS

We would oversee any long-term contracts or major works pursuant to Section 20 for an agreed percentage rate. We would propose 10% of the total cost.

 

6)        PREFERRED CONTRACTORS

Most of our contractors are based locally, to support the local economy and community we live in. To become a preferred contractor, they need to complete our supplier’s questionnaire, and provide copies of their Contractors Insurance.

 

Should you wish to retain existing contractors then this is welcomed for both service levels and continuity, subject to the above criteria being fulfilled.

 

7)        VISITS & STAFF APPRAISALS

The frequency of visits is agreed with each client in accordance with their service level requirements and fee structure. We would recommend quarterly visits for the initial year. Due to our service offering and locality we invariably visit our estates and blocks much more frequently than this, especially in the initial stages, to meet with contractors and staff. This can be several times per week.

 

8)        DATA PROTECTION

Rosemary Appleton Ltd T/A Regency Properties is registered with the Information Commissioner’s Office and complies with the provisions of the Data Protection Act 1998 & the General Date Protection Regulations.

 

9)        SERVICE CHARGE FUNDS

Service charge funds are held in designated client accounts with Barclays Bank. Reserve funds are held in separate designated client reserve accounts where appropriate.

Meetings with the directors would initially be recommended on a quarterly basis to discuss income and expenditure against budget.

 

10)        ARREARS & BREACH OF LEASE

We like to work closely with the directors with an agreed timescale for arrears that is within the lease requirements.  Whilst advocating strict monitoring of arrears, we also advocate communication with the leaseholders to ascertain genuine reasons for non- payment before taking any formal approach. This would include telephone calls and emails. Late letter charges would be employed if the lease allows.

 

11)        FEE PROPOSAL

We aim to be completely transparent with our fee structure. Please contact us if you would like more information.

• £ Take-On Fee
• £ per unit per annum
• % of the overall cost of any works.